About: Business Practices

In order to be as efficient as possible, we encourage all customers to be on automatic delivery.  Through our software delivery program we can track your usage and only deliver product as you need it.  We are aware that some people prefer  to monitor their storage tanks and call for product when they see fit.  If you prefer to be a "will call" customer, please be aware of the following:

- We require 5 business days to respond to a will call delivery.
- We deliver a minimum of 150 gallons for all will call deliveries.

If you let yourself run out of fuel, or if you require a delivery in less than 5 business days, an off route delivery fee of $150.00 will be assessed for the delivery.  That amount will be due prior to the product being delivered.

We do not accept COD customers.  All customers must fill out a credit application and that information is forwarded to a third party for credit worthiness.

No Run Out Guarantee.

If an automatic delivery customer in good credit standing would run out of fuel, due to an error on our part, we will credit the account $100.00. This guarantee is not in force for the following:  will call accounts, vacation homes, or homes that are not occupied twelve months of the year, customers on credit hold, customers were accessibility to tank is not possible to due snow and ice,  customers who request partial deliveries.

We want to be your energy provider.  We believe we a have a good system in place to manage your energy needs.  If there is ever a change in your living habits, please let us know.  We can adjust our delivery cycle to meet those changes.

To be covered under our no run out guarantee, you must use the fuel for whole house heating, no space heaters or fireplaces, and it must be your only source for heating your home.